Repair, payment and warranty questions | NEXX GSM

Question 1

Where are you located in Bucharest?

Accepted Answer

We're located at Calea Șerban Vodă 43, Bucharest (Sector 4), near Tineretului metro (M2) and Piața Unirii. Parking available nearby.

Question 2

How long does a repair take?

Accepted Answer

Timing depends on complexity. We confirm after inspecting the device.

Question 3

Do you offer warranty?

Accepted Answer

Yes. Warranty from 3 to 12 months on labor and parts, depending on the repair type, device and parts installed.

Question 4

How much does diagnostics cost?

Accepted Answer

In-depth diagnostics from 60 lei, agreed before inspection. If you repair with us, the fee is deducted from the repair price.

Question 5

Do you use original parts?

Accepted Answer

We use OEM / quality or premium-compatible parts — your choice. All parts are tested before installation.

Question 6

Can I track repair status?

Accepted Answer

Yes. For complex repairs, we may send photo/video updates on WhatsApp.

Question 7

Do you accept card payments?

Accepted Answer

Yes — card, cash, bank transfer.

Question 8

What brands do you repair?

Accepted Answer

Apple (iPhone, iPad, MacBook), Samsung, Xiaomi, Huawei, OnePlus, Google Pixel and others. We're a multibrand service.

Question 9

Do you have parts in stock?

Accepted Answer

Common parts for iPhone, Samsung, Xiaomi are usually in stock. For rare parts we confirm timing after inspection.

Question 10

What if you can't repair it?

Accepted Answer

If we can't repair it, you only pay the agreed diagnostics fee — no hidden charges.

Frequently asked questions