Is this a BIOS password or a Windows password?

A BIOS password appears before Windows starts or when you open settings with F2. A Windows password and an HDD/SSD password are different protections.

Will Windows and files be erased?

Recovering System/Admin BIOS access does not delete Windows or user files by itself. An HDD/SSD password needs a separate check.

What are the System Number and suffix?

System Number is the code on the Dell password screen, for example ABCDEFG-1D3B. It is not the Service Tag on the laptop sticker. The last 4 characters after the dash are the suffix: 1D3B.

What if my suffix is not in the list?

Do not choose a different option. Open Telegram and ask whether we can help before you pay.

When do I see the price?

The price is shown after you choose a suffix and before you pay. There is no subscription.

How do I get the password and instructions?

A Telegram order is delivered in Telegram. After an online payment, the PDF is sent to the delivery email you enter on this site.

Can I order for a company laptop?

The owner of the device or a workshop with the owner’s permission can place the order. For a company laptop, contact your IT administrator first.

Is NEXX GSM a Dell service?

NEXX GSM is an independent workshop and is not a Dell division.

Will this erase my files?

Recovering System or Admin BIOS access does not wipe Windows or files by itself. An HDD/SSD password is a separate case and must be checked before ordering.

Does this help with a Windows password?

No. The BIOS password appears before Windows starts. Windows account recovery is a different service.

What do I need to send?

Send the full code from the lock screen, for example ABCDEFG-8FC8.

When do I see the price?

In Telegram, choose your listed suffix — the price is shown on the button right away.

How is delivery handled?

Delivery is online in Telegram after payment.

Can I use this for a company laptop?

Yes, if you are the owner or a repair shop with the owner’s written permission. For corporate devices, contact your IT admin first.

Are you affiliated with Dell?

No. NEXX GSM is an independent service and is not affiliated with Dell.

Get a BIOS recovery password for your Dell laptop

See a System Number such as ABCDEFG-1D3B on the Dell password screen? Check whether your code is supported, see the exact price before payment, and receive the recovery password with instructions.

For device owners and repair shops acting with the owner’s written permission. Support and price are confirmed before payment.

Confirm ownership on this page before opening Telegram.

Guide · Laptop repair · Contact