Terms and Conditions

1. Warranty (3–12 months)

Warranty is between 3 and 12 months depending on the repair type and part used. The exact period is confirmed before work and appears on the service document. If a fault caused by our work returns within the warranty period, we fix it free of charge.

Warranty does NOT cover:

• Subsequent mechanical damage (drops, impacts)
• Water/liquid damage after repair
• Modifications by third parties
• Natural battery wear
• Customer software / accounts / passwords

2. Diagnostics and customer consent

In-depth diagnostics from 60 lei. If you proceed with the repair with us, the diagnostics fee is deducted from the repair price. The fee is clarified before any work. We do not start the repair without the customer’s agreement on the final cost. If you decline after diagnostics, you pay only the agreed diagnostics fee.

Retail-style product returns do not apply:

• Parts already fitted and labour done (outside warranty)
• Devices left without contact for over 90 days (storage fee may apply)
• Lost data — please back up beforehand

3. Prices

Displayed prices are estimates. Final price is confirmed after diagnostics. No hidden fees.

4. Repair time

Indicated time is estimated. We will communicate delays and offer alternatives.

5. Payment

We accept: cash, bank card, transfer. Payment is made upon repair completion.

6. Liability

We are not responsible for data loss on the device. We recommend backup before repair.

7. Company details & contact

NEXX GSM SERVICE POINT S.R.L. · CUI: 53879866 · Trade Register: J2026009188000 · Registered office: Calea Moșilor 158, floor 4, room 4 M586, Sector 2, Bucharest. Workshop: Calea Șerban Vodă 43, Sector 4. Complaints: [email protected] · WhatsApp +40 758 117 409.